Liberated™ Specialty Foods Commitment to Your Safety + Shipping Updates due to COVID-19
March 13, 2020
Liberated Specialty Foods has always implemented very high standards with regard to health and safety. With the growing concern about COVID-19, I wanted to share our normal routines and our high standards as well as additional steps we are taking to further prevent the spread of coronavirus and mitigating its affects on business.
In addition to extra precautions we are taking internally, there will also be impacts from 3rd party companies we contract with. We encourage you to stay informed on service updates regarding order processing and shipping as this is a dynamic situation and want to keep all parties informed.
3rd Party Impacts
Effective March 26th, 2020, UPS will no longer be able to guarantee time and transit delivery. This will remain in effect until further notice. Damage and theft coverage will remain in place. We want you to know if you purchase any time transit guaranteed shipping option (ex. UPS Next Day Air or UPS 2nd Day Air), you can expect extended delivery times to some locations. Currently, UPS is experiencing an increase in demand for air cargo capacity, which may impact the on time delivery of time sensitive goods. In addition, businesses are adjusting to the COVID-19 situation by limiting on site operations which reduces UPS ability to deliver packages and often results in packages be held or rerouted. If packages are delayed we will be unable to issue refunds or replacements for delay time and transit labels as these services are non-refundable and not guaranteed until further notice.
To stay up to date on the U.S. Post Office service alerts, click here.
Health and Safety
Hand Washing: Liberated employees regularly wash their hands throughout the shift. Bakers also use one-time use gloves while handling all food products. All employees are well-trained and hold certification for safe food handling. Hand washing is carried out multiple times during one's shift. Some examples of how often we wash our hands can be visualized here: Start of shift, after their break, after using the restroom or handling garbage, before and after changing tasks, cleaning and more. In short, we go through a lot of soap around here!
Cleanliness: All employees follow Good Manufacturing Practices established by the Food and Drug Administration, Department of Health and Human Services, 21 Code of Federal Regulations 117. Liberated requires all bakers wear hairnets, one-time use gloves and company-issued and laundered chef coats.
Preventative Measures: Liberated maintains an active Food Safety Defense Plan 24/7. We manage records for sourcing, transportation, storage and production to trace each and every ingredient that goes into our products--it's total transparency. When it's time to bake, all surfaces are prepared for processing using a 3-step wash, rinse, sanitize method. This practice is completed to prevent cross-contact (allergen) and contamination (pathogens).
Employee Health: In addition, Federal guidelines, Liberated also institutes an Employee Illness Policy requiring our employees to report all illnesses that meet specific criteria. This 3-Step Decision Tree quickly identifies whether or not an employee can report to work. With special concern for Pandemic events (COVID-19), we are requiring that any employee who isn't feeling well stay home and follow the CDC recommended actions.
We will continue to monitor the situation but want everyone to know that we are open for you to purchase the foods you need for your diet. Our foods will be delivered right to your door with all the safety and love we pour into all our products.
Thanks so much for your support during this time.
March 27, 2020
Thank you all ❤ and 🙏 God Bless !
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